Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Customer Journey Map Template
Leading organizations use customer journey mapping to turn customer data into actionable insights. A customer journey map is a depiction of a customer’s key interactions with…
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Tools & Templates|
Change Management Toolkit
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
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Tools & Templates|
Stage-Gate Business Case Editable Template
The purpose of this stage-gate business case editable template is to provide leadership with the information required to evaluate a new product or concept in context with…
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Tools & Templates|
Stage-Gate Process for Innovation and New Product Development
This guide explains the stage-gate process for innovation and new product and service development, including an example innovation process flow as well as the gates (i.e.,…
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Tools & Templates|
Stage-Gate Checklists for Gatekeepers
As new product/service ideas move through a stage-gate process, gatekeepers (decision-makers) must evaluate them after each stage, typically in a "gate" meeting. This set…
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Tools & Templates|
Stage-Gate Business Case Template
The purpose of this stage-gate business case template is to provide leadership with the information required to evaluate a new product or concept in context with other…
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Tools & Templates|
Workforce Planning: Talent Demand Planning Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step two in the workforce planning framework: Determine Talent Demand. The objective of…
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Tools & Templates|
Workforce Planning: Talent Demand Planning Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step two in the workforce planning framework: Determine Talent Demand. The objective of…
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Tools & Templates|
Workforce Planning: Talent Gap Analysis Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step four in the workforce planning framework: Conduct Gap Analysis. The objective of…
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Tools & Templates|
Workforce Planning: Talent Gap Analysis Worksheet Editable Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step four in the workforce planning framework: Conduct Gap Analysis. The objective of…
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Tools & Templates|
Workforce Planning: Business Strategy Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step one in the workforce planning framework: Specify Business Strategy and Plans. The…
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Tools & Templates|
Workforce Planning: Business Strategy Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step one in the workforce planning framework: Specify Business Strategy and Plans. The…
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Tools & Templates|
Workforce Planning: Talent Supply Assessment Worksheet Editable Template
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step three in the workforce planning framework: Assess Talent Supply. Use this editable…
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Tools & Templates|
Workforce Planning: Talent Supply Assessment Worksheet
Part of APQC’s Workforce Planning Toolkit, this worksheet supports the completion of step three in the workforce planning framework: Assess Talent Supply. Use this worksheet…
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Tools & Templates|
Workforce Planning: Measure Selection Tool
Part of APQC’s Workforce Planning Toolkit, this tool supports step five in the workforce planning framework: Develop the Workforce Plan. It provides examples of measures that…
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