Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask usResource Results
-
The fast-paced and ever-evolving nature of today's workplace requires organizations to adapt in order to thrive. While external changes can happen, the key to growth lies in…
-
Collections|
Presentations from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
-
Presentation Slides|
Improv Conversations
The session helped participants leverage their people-centric skills to build vibrant, problem-solving cultures. They discovered digestible nuggets of wisdom, usable micro…
-
Collections|
Summaries from APQC’s 2024 Conference
APQC held its annual Process and Knowledge Management Conference in Houston from April 29th to May 2nd, 2024. The conference had a theme of "Connect, Change, Grow," which…
-
Articles|
Improv Conversations
The session helped participants leverage their people-centric skills to build vibrant, problem-solving cultures. They discovered digestible nuggets of wisdom, usable micro…
-
Collections|
2024 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
-
For a 70-year-old steel rod and wire company, creating an organization-wide process management model was the key that unlocked digital transformation.Grupo DEACERO, a…
-
Collections|
APQC's Interactive Tune-Up Diagnostics
This collection features diagnostic tools with hand picked key metrics in financial management, human capital management, supply chain planning, and information technology …
-
This collection contains APQC's Key Benchmarks at a Glance reports for several functions and processes. These documents feature key performance indicators (KPIs) and…
-
Business capabilities, often referred to as models or frameworks, are commonly described as a combination of:People Process Information Technology Capability models identify…
-
Collections|
APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.
-
This article helps organizations understand how two of APQC’s process excellence assets – the process lifecycle and the Seven Tenets of Process Management – work together to…
-
For process management to be sustainable, each organization must define the lifecycle of its processes. By understanding and controlling a process lifecycle, an organization…
-
Organizations with more mature process management programs are more likely to invest heavily in emerging technologies, APQC research finds. These companies tend to have more…
-
Infographics|
How Digital Investments Vary by Region & Industry
APQC conducted a survey to understand how digital tools and technologies impact process and performance management (PPM) professionals and the organizations they support.This…