Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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As part of APQC’s 2024 conference, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from…
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Data and Measures|
Sales Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Sales Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Services Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Marketing Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Market and Sell Products and…
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Data and Measures|
Customer Service Key Benchmarks: Financial Services/Banking Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The category “Manage Customer Service”…
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Data and Measures|
Tax and Treasury Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC's Open Standards Benchmarking® in Tax and Treasury, this article highlights financial management tax and treasury key performance indicator (KPI…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Services Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Reward and Retain Employees Key Benchmarks: Financial Services/Banking Industry
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, this article highlights reward and retain…
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Data and Measures|
Internal Controls Key Benchmarks: Services Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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Data and Measures|
Internal Controls Key Benchmarks: Financial Services/Banking Industry
Prepared using data from APQC’s Open Standards Benchmarking in internal controls, this table highlights financial management internal controls key benchmarks for all…
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This session focused on the risks of knowledge drain and talent shortages that organizations face due to the retirement of longtime employees. Western & Southern Financial…
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The session focused on the development of Ogletree Deakin's KM engagement strategy, highlighting our journey from a members-only approach to a more collaborative and…
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During this session, Brad Bannwart (Senior Program Manager, KM) and Nancy Allen (Senior Program Manager, Global Supply) shared insights and lessons learned from the journey…
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Data and Measures|
Fixed Assets Key Benchmarks: Financial Services/Banking Industry
Prepared using APQC’s Open Standards Benchmarking® portal, this article highlights important measures and median metric values for the Manage fixed-asset project accounting…