Key Contact Center Benchmarks at a Glance: Telecommunication Industry

Published On:
September 15, 2017
Authored By:
APQC
Member Only Content:
View Now

Prepared using data from APQC's Open Standards Benchmarking in contact centers, this table highlights key benchmarks for organizations in the telecommunication industry.

Metrics provided include:

  • agent schedule adherence, 
  • response time for inbound requests coming from email,
  • number of FTEs for the process manage sales orders per $1 billion revenue, and more.