Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
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Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Percentage of billed/invoiced line items paid on time to the business entity
This measure calculates the percentage of billed/invoiced line items that are paid on time to your business entity. An invoice line item is a single entry on an invoice. For…
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Outstanding payment days as a proportion of standard payment days
This measure calculates outstanding payment days as a proportion of standard payment days. It is part of a set of Process Efficiency measures that help companies optimize…
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Percentage of receipts received electronically or automatically
This measure calculates the percentage of receipts received electronically or automatically. It is part of a set of Process Efficiency measures that help companies optimize…
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Percentage of invoice line items paid in full the first time
This measure calculates the percentage of invoice line items on an invoice paid in full the first time. An invoice line item is a single entry on an invoice. For example, an…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform management activities
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "apply cash remittances"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "establish accounts receivable policies"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "prepare accounts receivable reports"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…
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Measure Spotlights|
Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"
This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or…