Percentage of FTEs that perform the process "process accounts receivable (AR)" that perform the activity "receive/deposit customer payments"

This measure calculates the percentage of full-time equivalent employees (FTEs) that process payments due from customers—including all funds received, whether by check or electronically—and perform the activity "receive/deposit customer payments." These FTEs specialize in collecting cash from customers, depositing the cash into a bank account, and recording entries in the books of accounts. This measure is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "process accounts receivable (AR)" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
105590
Total Sample Size:
466 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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(Number of FTEs who perform the process "process accounts receivable (AR)" who receive/deposit customer payments / Number of FTEs who perform the process "process accounts receivable (AR)") * 100.0

Key Terms

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FTE - (full-time equivalent employee)

To calculate the number of full-time equivalents employed during the year for each respective process or activity, you must prorate the number of employees and the hours spent performing each process/activity. Assume that a full-time worker represents 40 hours per week. Provide the average number of full-time equivalents employed during the year for each respective process. Include full-time employees, part-time employees, and temporary workers hired during peak demand periods. Allocate only the portion of the employee's time that relates to or supports the activities identified for an applicable process. Prorate management and secretarial time by estimating the level of effort in support of each activity, by process.

For example, a part-time secretary in the finance department for XYZ, Inc. charges all of his time to finance department activities. He works 20 hours per week. The secretary splits his time evenly supporting employees working in the general accounting process and the financial reporting process. Thus, his time should be allocated by process. So, if he works throughout the year and supports these two processes, his time would be split evenly as:

20hrs/40hrs = .5FTE * 50% for general accounting = .25FTE for general accounting

20hrs/40hrs = .5FTE * 50% for financial reporting = .25FTE for financial reporting

Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 9.2.3.1 - Establish AR policies (10799)
  • 9.2.3.2 - Receive/Deposit customer payments (10800)
  • 9.2.3.3 - Apply cash remittances (10801)
  • 9.2.3.4 - Prepare AR reports (10802)
  • 9.2.3.5 - Post AR activity to the general ledger (10803)