Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Research and development (R&D) FTEs as a percentage of total business entity FTEs
The measure calculates the percentage of total business full-time equivalent employees (FTEs) that are specifically dedicated to research and development (R&D). Research is a…
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Percentage of employees tasked with at least one innovation goal
This measure calculates the percentage of employees tasked with at least one innovation goal. It is part of a set of Staff Productivity measures that help companies assess…
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Measure Spotlights|
Research and development (R&D) budget per R&D FTE
This measure calculates the research and development (R&D) budget per R&D full-time equivalent (FTE) employee. R&D costs include all labor, materials, and overhead associated…
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Research and development (R&D) cost related to new product development projects per $1,000 revenue
This measure calculates the research and development (R&D) cost specific to new product development. R&D costs include all labor, materials, and overhead associated with…
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Research and development (R&D) cost related to product improvements and extensions per $1,000 revenue
This measure calculates the research and development (R&D) cost per $1,000 revenue specific to product improvements and extensions. R&D costs include all labor, materials,…
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Number of FTEs (including external) that perform the process group "govern and manage product/service development program" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process group "govern and manage product/service development program" as…
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Number of FTEs (including external) that perform the process group "generate and define new product/service ideas" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process group "generate and define new product/service ideas" as a…
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Number of FTEs (including external) that perform the process "design and prototype products and services" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "design and prototype products and services" as a percentage of…
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Measure Spotlights|
Number of FTEs (including external) that perform the process "prepare for production/service delivery" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "prepare for production/service delivery" as a percentage of…
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Measure Spotlights|
Total cost to perform the process group "govern and manage product/service development program" as a percentage of total function cost
This measure calculates total cost to perform the process group "govern and manage product/service development program" as a percentage of total cost to perform the function …
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Measure Spotlights|
Total cost to perform the process group "generate and define new product/service ideas" as a percentage of total function cost
This measure calculates total cost to perform the process group "generate and define new product/service ideas" as a percentage of total cost to perform the function "develop…
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Measure Spotlights|
Total cost to perform the process "design and prototype products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "design and prototype products and services" as a percentage of total cost to perform the function "develop and…
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Measure Spotlights|
Total cost to perform the process "prepare for production/service delivery" as a percentage of total function cost
This measure calculates total cost to perform the process "prepare for production/service delivery" as a percentage of function "develop and manage products and services"…
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Measure Spotlights|
Total annual cost of poor quality per $1,000 revenue
This measure calculates the total cost (per $1,000) associated with deploying quality products and processes, including process quality as well as post mortem evaluation and…
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Measure Spotlights|
Number of FTEs (including external) that perform the function "develop and manage products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including those outside the company, per $1 billion revenue that work on the "develop and manage…