Total annual cost of poor quality per $1,000 revenue
This measure calculates the total cost (per $1,000) associated with deploying quality products and processes, including process quality as well as post mortem evaluation and problem resolution. Cost of poor quality includes the cost of prevention and appraisal (ensuring that poor quality products and services are not released), cost of errors (e.g., troubleshooting, repair, retesting, scrap, rework, complaint handling, SLA penalties, field service labor and parts), and equipment used in these processes. This measure is part of a set of Cost Effectiveness measures that help companies understand all cost expenditures related to the product development function.
Benchmark Data
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Compute this Measure
Units for this measure are dollars.
Total annual cost of poor quality / (Total business entity revenue * 0.0010)
Key Terms
Total Annual Revenue/Net Revenue
Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.
Cost Effectiveness
Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.