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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled
This measure calculates the total cost to perform the process "manage returns; manage reverse logistics" per sales order fulfilled. The total cost is the sum of outsourced,…
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Average time in days to resolve retail supply related issues with quality
This measure calculates average time in days to resolve retail supply related issues with quality. This Cycle Time measure is intended to help companies analyze this duration…
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Measure Spotlights|
Annual percentage change in savings in Goods Not For Resale (GNFR)
This measure calculates annual percentage change in savings in Goods Not For Resale (GNFR). Goods Not For Resale is the procurement of all goods and services a retailer…
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Measure Spotlights|
Average procure-to-pay cycle time in days
This measure calculates the number of days required to pay suppliers from the time a purchase order is placed until the time payment is complete. It is part of a set of Cycle…
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Measure Spotlights|
Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product
This measure calculates the percentage of total logistics costs that come from physical transportation, storage, or handling of returned product. It is part of a set of…
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Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
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Measure Spotlights|
Percentage of purchase order line items received complete
This measure calculates the percentage of purchase order line items that were received with all items complete. "Complete" means that the quantity ordered was the same as the…
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Measure Spotlights|
Percentage of purchase order line items received damage free
This measure calculates the percentage of purchase order line items that were received without any damaged items. A purchase order line item is a unique entry on a purchase…
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Measure Spotlights|
Percentage of purchase requisition line items allocated among the following request method: electronic request direct to internal purchasing department
This measure calculates the percentage of individual purchase requisition line items that were issued as an electronic request directly to an internal purchasing department…
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Percentage of purchase requisition line items allocated among the following request method: other
This measure calculates the percentage of individual purchase requisition line items that were issued via methods other than electronic, paper, telephone, etc. to an internal…
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Measure Spotlights|
Overhead cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Other cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates the "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to perform the "develop…
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Measure Spotlights|
Outsourced cost to perform the process "develop sourcing strategies" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "develop sourcing strategies" process, which involves clarifying purchasing requirements, matching…
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Measure Spotlights|
Overhead cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates overhead cost per $1,000 revenue to develop and manage programs and policies for interacting with suppliers, and measure/improve their performance…
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Measure Spotlights|
Other cost to perform the process "manage suppliers" per $1,000 revenue
This measure calculates "other" cost (i.e. other than personnel, equipment, material, systems, outsourced, or overhead costs) per $1,000 revenue to develop and manage…