This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer relinquishes control of the product to the seller, to the manufacturer, or to a third-party intermediary. Final product disposition occurs when the method of disposition (remanufacture, salvage, return to OEM, etc.) has been determined and has actually occurred. This Cycle Time measure is intended to help companies analyze this duration related to the process "manage returns; manage reverse logistics".
Return processing cycle time in days
Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.
The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.