Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total IT cost, excluding depreciation/amortization, per business entity employee
This measure calculates the total cost of the IT function, excluding any depreciation/amortization allocated to the fiscal year for capital assets acquired in the current…
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Measure Spotlights|
Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per process FTE
This measure calculates total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per process full-time equivalent employee (FTE)…
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Measure Spotlights|
Personnel cost to perform the function "manage information technology" per IT function FTE
This measure calculates the internal personnel and external personnel costs to perform the function “manage information technology” per IT function full-time equivalent…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and maintain information technology solutions"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization for assets acquired during current reporting period, allocated to the process…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "develop and manage IT customer relationships"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "develop and manage IT customer relationships,"…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of IT budget, excluding depreciation/amortization for assets acquired during current period, allocated to the process group "manage…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage the business of information technology"
This measure calculates the percentage of total IT cost, excluding depreciation/amortization, allocated to the process group "manage the business of information technology,"…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "develop and implement security, privacy, and data protection controls"
This measure calculates the percentage of full-time equivalent employees (FTEs) who perform the process group "develop and implement security, privacy, and data protection…
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Measure Spotlights|
Total cost to perform the process group "deploy information technology solutions", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "deploy information technology solutions," which…
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Measure Spotlights|
Total cost to perform the process group "develop and maintain information technology solutions", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "develop and manage IT customer relationships", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization for assets acquired during reporting period) per $1,000 revenue to perform the process group …
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Total IT external personnel cost per $1,000 revenue
This measure calculates external personnel cost per $1,000 revenue to perform the function “manage information technology”. While inclusion or exclusion of IT capital…
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Measure Spotlights|
Average IT budget variance for application development and maintenance projects
This measure computes the average IT budget variance for application development and maintenance projects. It is calculated as the difference in budget required to complete…
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Measure Spotlights|
Average schedule variance for application development and maintenance projects
This measure calculates the average schedule variance for application development and maintenance projects. It can be computed as the difference in days required to complete…