This measure calculates the percentage of total IT cost, excluding depreciation/amortization for assets acquired during current reporting period, allocated to the process group "develop and maintain information technology solutions," which includes producing, developing and testing new, enhanced, and improved solutions; enabling services that meet all confirmed requirements; and setting solutions and discontinuing services no longer needed. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "develop and maintain information technology solutions" process.
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Percentage of IT operating cost (excluding depreciation/amortization) dedicated to process group "develop and maintain information technology solutions"
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.