Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per process FTE

This measure calculates total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per process full-time equivalent employee (FTE). Total cost is the sum of personnel (compensation/benefits), systems (direct and/or allocated), overhead (direct and/or allocated), other internal, and outsourced costs. The Process group "manage IT knowledge" includes [Managing IT knowledge within an enterprise includes managing knowledge related to the industry and business of the enterprise served by IT; managing knowledge of the important business processes and business functions supported by the services and solutions developed and maintained by IT; managing knowledge of the enterprise’s information, application, and technology infrastructure architectures and of the services and solutions provided; managing knowledge of processes and techniques for developing, maintaining, and delivering services and solutions; and managing knowledge of the current and emerging technologies underlying the services and solutions provided. The goals of managing IT knowledge are to determine the knowledge requirements of the IT function; to establish objectives and priorities for knowledge within IT that are aligned with IT strategies and priorities; to establish knowledge management policy for the IT function; and to monitor, analyze, and report on the use and management of knowledge by IT resources.]. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Manage IT knowledge".