Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of total IT cost, including depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of total IT cost, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists…
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Measure Spotlights|
Time in weeks to report on compliance status of the information architecture
This measure calculates the number of weeks it takes to report on compliance status of the information architecture. Information architecture includes defining information…
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Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (including depreciation/amortization for assets acquired during current period) per $1,000 revenue to perform the process group "manage…
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Number of FTEs classified as IT architects per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) per $1 billion revenue classified as IT architects, who are responsible for designing IT services and…
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Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage enterprise information"…
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Measure Spotlights|
Number of IT FTEs that perform the process group "manage enterprise information" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) that perform the process group "manage enterprise information," which consists of understanding…
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Percentage of common data across all business units
This measure calculates the percentage of common data across all business. Common data refers to information assets that have direct shared access across all business units …
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Percentage of data assessed for compliance with information policies and standards
This measure calculates the percentage of data assessed for compliance with enterprise information policies and standards. It is part of a set of Process Efficiency measures…
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Percentage of data that has defined policy, definition, and change control responsibility
This measure calculates the percentage of data that has defined policy, definition, and change control responsibility out of total number of information elements. It is part…
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Measure Spotlights|
Percentage of business entity IT FTEs who perform the process group "manage enterprise information"
This measure calculates the percentage of IT full-time equivalent employees (FTEs) who perform the process group "manage enterprise information," which consists of…
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Measure Spotlights|
Percentage of total IT cost, excluding depreciation/amortization, allocated to process group "manage enterprise information"
This measure calculates the percentage of IT budget, excluding depreciation/amortization for assets acquired during current period, allocated to the process group "manage…
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Measure Spotlights|
Total cost to perform the process group "manage enterprise information", excluding depreciation/amortization, per $1,000 revenue
This measure calculates the total cost (excluding depreciation/amortization) per $1,000 revenue to perform the process group "manage enterprise information," which consists…
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Measure Spotlights|
Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE
This measure calculates total cost, including depreciation/amortization, per process full time equivalent (FTE) to perform the process group "manage business resiliency and…
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Measure Spotlights|
Level of FTE experience in years for the process group "manage business resiliency and risk"
This measure calculates the average level of experience, measured in years, for full-time equivalent employees (FTEs) who perform the process group "manage business…