Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Outsourced cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates the outsourced cost to perform the process "develop and train employees" as a percentage of total process cost. Outsourced cost refers to the total…
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Percentage of learning days delivered using computer based training
This measure calculates percentage of per employee learning days which are delivered using computer based training. Learning days are simply the average number of days in a…
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Percentage of learning days delivered using correspondence courses and virtual, instructor-led classroom-based training delivered online
This measure calculates percentage of per employee learning days which are delivered using correspondence courses and/or virtual, instructor-led classroom-based training…
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Percentage of learning days delivered through the use of external partners such as vendors and universities
This measure calculates percentage of per-employee learning days for the business entity delivered by external partners (e.g. vendors, universities etc.) This Supplemental…
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Total cost to perform the process "develop and train employees" per process FTE
This measure calculates total cost to perform the process "develop and train employees" per process full time equivalent (FTE). Total cost is the sum of personnel …
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Percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills
This measure calculates percentage of annual learning budget spent on developing skills in areas such as data science, digital skills and other specialty IT skills. This…
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Personnel cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates personnel cost to perform the process "Develop and train employees" as a percentage of the total process cost. Personnel cost refers to employee…
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Measure Spotlights|
Overhead and other costs to perform the process "Develop and train employees" as a percentage of total process cost
This measure calculates overhead and other cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Overhead cost…
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Systems cost to perform the process "develop and train employees" as a percentage of total process cost
This measure calculates systems cost to perform the process "Develop and train employees" as a percentage of the total cost to perform the process. Systems cost refers to a…
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Personnel cost to perform the process "develop and train employees" per process FTE
This measure calculates the personnel cost to perform the process "develop and train employees" per process full-time equivalent employee (FTE). Personnel cost refers to…
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Measure Spotlights|
Percentage of learning days delivered using classroom instruction provided by your organization
This measure calculates the percentage of days dedicated to learning that used classroom instruction provided by the organization. As part of a set of Supplemental…
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Measure Spotlights|
Percentage of learning days delivered using external classroom instruction
This measure calculates the percentage of days dedicated to learning that used external classroom instruction. As part of a set of Supplemental Information measures, it helps…
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Percentage of learning days delivered using on-the-job training
This measure calculates the percentage of days dedicated to learning that used on-the-job training. As part of a set of Supplemental Information measures, it helps companies…
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Percentage of learning days delivered using other methods
This measure calculates the percentage of days dedicated to learning that used methods other than self-instructed, computer-based training installed from CD-ROM or delivered…
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Percentage of total annual revenue from generating variants in engineering
This measure calculates, for engineer to order models, the percentage of total annual revenue from generating variants in engineering. This Supplemental Information measure…