Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of FTEs that perform the processes "process accounts receivable (AR)", "manage and process collections", and "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees per $1 billion revenue that process funds received, whether by check or electronically; coordinate and…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process adjustments/deductions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process adjustments/deductions," which…
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Measure Spotlights|
Number of FTEs that perform the process "manage and process collections" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that perform the process "manage and process collections," which consists…
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Measure Spotlights|
Number of FTEs that perform the process "process customer credit" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue that evaluate customers' credit-worthiness. It is a Process Efficiency…
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Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Outsourced cost to perform the process "invoice customer" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the process "invoice customer," which involves preparing detailed reports of customer purchases and…
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Measure Spotlights|
Outsourced cost to perform the process "process customer credit" per $1,000 revenue
This measure calculates outsourced cost per $1,000 revenue to perform the "process customer credit" process, which evaluates customers' credit-worthiness, typically in…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of total purchases procured via maverick buying
This measure calculates the percentage of total purchases procured via maverick buying, where an existing purchasing contract is ignored by employees. It is part of a set of…
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Measure Spotlights|
Cycle time in days to generate complete and correct billing data
This measure calculates the number of calendar days (including weekends) it takes to generate complete and correct billing data. It is a Cycle Time measure that helps…
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Measure Spotlights|
Cash-to-cash cycle time in days
This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…
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Measure Spotlights|
Customer order cycle time in days
This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…
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Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
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Measure Spotlights|
Cycle time in days for credit approval
This measure calculates the average number of calendar days (including weekends) it takes to receive credit approval. It is a Cycle Time measure that helps companies analyze…