Customer shipment to delivery cycle time in days

This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps companies analyze the duration of the process "operate outbound transportation" from beginning to end.

Benchmark Data

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Measure Category:
Cycle Time
Measure ID:
100520
Total Sample Size:
3,802 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are days.

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Customer shipment to delivery cycle time in hours / 24

Key Terms

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Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.

Measure Scope

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Cross Industry (7.3.1)

  • 4.4.4.1 - Plan, transport, and deliver outbound product (10360)
  • 4.4.4.2 - Track carrier delivery performance (10361)
  • 4.4.4.3 - Manage transportation fleet (10362)
  • 4.4.4.4 - Process and audit carrier invoices and documents (10363)
  • 4.4.4.5 - Process and audit carrier invoices and documents (10363)