# Perfect order performance

This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order correctly, allocating inventory immediately, and delivering the product on time with an accurate invoice. An invoice (either electronic or hard copy) is a bill prepared by a seller of goods or services and submitted to the buyer. Generally, an invoice contains all pertinent information about the transaction including the date, price, quantity, item number, and credit terms. It is part of a set of Process Efficiency measures that help companies optimize the performance of their "manage logistics and warehousing" process by minimizing waste and refining resource consumption.

## Benchmark Data

Measure Category:
Process Efficiency
Measure ID:
101741
Total Sample Size:
9,032 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
Yes

## Compute this Measure

Units for this measure are percent.

`Perfect order performance`

## Key Terms

For purposes of this survey, perfect order performance refers to flawlessly taking and fulfilling a customer order and includes taking the order correctly, allocating inventory immediately, delivering product on time, and sending an accurate invoice. Perfect order performance is calculated as follows: (% on time delivery) multiplied by (% complete orders) multiplied by (% damage free) multiplied by (% accurate documentation) then multiplied by 100. Appropriate values are in the range of 0 to 100, for example: .98 x .97 x .99 x .82 = 0.7716 * 100 = 77.16.

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.

## Measure Scope

### Cross Industry (7.3.1)

• 4.4.1 - Provide logistics governance (10338)
• 4.4.1.1 - Translate customer service requirements into logistics requirements (10343)
• 4.4.1.2 - Design logistics network (10344)
• 4.4.1.3 - Communicate outsourcing needs (10345)
• 4.4.1.4 - Develop and maintain delivery service policy (10346)
• 4.4.1.5 - Optimize transportation schedules and costs (10347)
• 4.4.1.6 - Define key performance measures (10348)
• 4.4.1.7 - Define reverse logistics strategy (16905)
• 4.4.2 - Plan and manage inbound material flow (20936)
• 4.4.2.1 - Plan inbound material receipts (10349)
• 4.4.2.2 - Manage inbound material flow (10350)
• 4.4.2.3 - Monitor inbound delivery performance (10351)
• 4.4.2.4 - Manage flow of returned products (10352)
• 4.4.2.5 - Control quality of returned parts (12708)
• 4.4.2.6 - Salvage or repair returned products (20109)
• 4.4.2.6.1 - Perform salvage activities (10366)
• 4.4.3 - Operate warehousing (10340)
• 4.4.3.1 - Manage and track inventory deployment (10353)
• 4.4.3.2 - Receive, inspect, and store inbound deliveries (10354)
• 4.4.3.3 - Track product availability (10355)
• 4.4.3.4 - Pick, pack, and ship product for delivery (10356)
• 4.4.3.5 - Track inventory accuracy (10357)
• 4.4.3.6 - Track third-party logistics storage and shipping performance (10358)
• 4.4.3.7 - Manage physical finished goods inventory (10359)
• 4.4.3.8 - Manage warehouse transfers (20957)
• 4.4.4 - Operate outbound transportation (10341)
• 4.4.4.1 - Plan, transport, and deliver outbound product (10360)
• 4.4.4.2 - Track carrier delivery performance (10361)
• 4.4.4.3 - Manage transportation fleet (10362)
• 4.4.4.4 - Process and audit carrier invoices and documents (10363)
• 4.4.4.5 - Process and audit carrier invoices and documents (10363)