Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of IT FTEs that perform the process group "deliver and support information technology services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue dedicated to the process group "deliver and support information technology…
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Measure Spotlights|
Number of IT FTEs that perform the process group "deploy information technology solutions" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue dedicated to the process group "deploy information technology solutions,"…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and maintain information technology solutions" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1 billion revenue that produce, develop and test new, enhanced, and improved solutions;…
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Measure Spotlights|
Number of IT FTEs that perform the process group "develop and manage IT customer relationships" per $1 billion revenue
This measure calculates the number of IT full-time equivalent employees (FTEs) per $1billion revenue that perform the process group "develop and manage IT customer…
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Number of FTEs classified as IT architects per $1 billion revenue
This measure calculates number of full-time equivalent employees (FTEs) per $1 billion revenue classified as IT architects, who are responsible for designing IT services and…
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Measure Spotlights|
Number of FTEs that perform IT development and maintenance per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) who perform IT development and maintenance per $1 billion revenue. IT development and maintenance…
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Measure Spotlights|
Number of FTEs that perform IT operations per $1 billion revenue
This measure calculates total full time equivalents (FTEs) who perform the process groups "deploy information technology solutions" and "deliver and support information…
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Measure Spotlights|
Number of FTEs that perform IT processes per $1 billion revenue
This measure calculates number of full time equivalents (FTEs) who perform the function "manage information technology" per $1 billion revenue. The Function "manage…
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Measure Spotlights|
Average backlog of application break/fix requests for the current year
This measure calculates the average backlog of application break/fix requests for the current year. It is part of a set of Supplemental Information measures that help…
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Average percentage change in detected exceptions to the information architecture per year
This measure calculates the average percentage change in detected errors requiring follow-up effort to the information architecture per year. Information architecture…
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Measure Spotlights|
Average time in hours to resolve highest priority application break/fix problems (current year)
This measure calculates the average number of hours it takes to resolve the highest priority application break/fix problems for the current year. It tracks the time between…
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Measure Spotlights|
Average time in hours to respond to highest priority problem for the current year
This measure calculates the average number of hours it takes to respond to the highest priority problem for the current year. It tracks the time between the first formal…
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Measure Spotlights|
Average time in weeks to fulfill a complex information need
This measure calculates the average number of weeks it takes to fulfill a complex information need. A complex need is defined as one that requires external & internal data…
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Measure Spotlights|
Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue
This measure calculates total cost including depreciation/amortization to perform the process group "manage IT knowledge", per $1,000 business entity revenue. Total cost is…
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Measure Spotlights|
Selling, general, and administrative (SGA) costs as a percentage of business entity revenue
This measure calculates the organization's expenditure in selling, general, and administrative (SG&A) costs as a percentage of business entity revenue. SG&A costs encompass a…