Total cost to perform the process group "manage IT knowledge", including depreciation/amortization, per $1,000 revenue

This measure calculates total cost including depreciation/amortization to perform the process group "manage IT knowledge", per $1,000 business entity revenue. Total cost is the sum of personnel (compensation/benefits), systems (direct and/or allocated), overhead (direct and/or allocated), other internal, and outsourced costs. The Process group "manage IT knowledge" includes [Managing IT knowledge within an enterprise includes managing knowledge related to the industry and business of the enterprise served by IT; managing knowledge of the important business processes and business functions supported by the services and solutions developed and maintained by IT; managing knowledge of the enterprise’s information, application, and technology infrastructure architectures and of the services and solutions provided; managing knowledge of processes and techniques for developing, maintaining, and delivering services and solutions; and managing knowledge of the current and emerging technologies underlying the services and solutions provided. The goals of managing IT knowledge are to determine the knowledge requirements of the IT function; to establish objectives and priorities for knowledge within IT that are aligned with IT strategies and priorities; to establish knowledge management policy for the IT function; and to monitor, analyze, and report on the use and management of knowledge by IT resources.]. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Manage IT knowledge".

Benchmark Data

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Measure Category:
Cost Effectiveness
Measure ID:
103734
Total Sample Size:
732 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are dollars.

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Total cost to perform the process group "manage IT knowledge" / (Total business entity revenue * .001)

Key Terms

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Total cost for a process, process group, or function consists of the following five components.

Internal/In-house operating cost consists of the first four components (personnel, systems, overhead, and other).

Personnel Cost

Personnel cost is the cost associated with personnel compensation and fringe benefits of employees (i.e., those classified as FTEs which includes both full-time and salaried/hourly employees) contributing to each respective process. Personnel cost should include all of the following costs.

Employee Compensation: Includes salaries and wages, bonuses, overtime and benefits.

Fringe: Includes contributions made towards the employees' government retirement fund, workers compensation, insurance plans, savings plans, pension funds/retirement plans, and stock purchase plans. This should also include special allowances, such as relocation expenses and car allowances.

Systems Cost

Systems costs include all expenses, paid or incurred, in conjunction with:
Computer hardware or computer software acquired by the organization or provided to the organization through service contracts.

Any related costs to process, service and maintain computer hardware or computer software. The costs of providing and maintaining services for each applicable process (e.g., computer system(s) processing (CPU) time, network/system communication charges, maintenance costs for applications and data storage). This includes the costs related to LANs, WANs, etc. This does not include one-time costs for major new systems developments/replacements. Consultant fees should not be included in depreciation of new system implementations. Include only those costs that occur more than six (6) months after implementation, as normal system maintenance costs. Any systems cost (e.g., maintenance) which is outsourced to a third party supplier should be captured in the separate cost category labeled outsourced cost.

Systems cost should include all salaries, overtime, employee benefits, bonuses or fees paid to full-time, part-time or temporary employees or independent contractors who perform services relating to computer hardware, computer software, processing or systems support.

Overhead Costs

For the purpose of this study, provide the total actual overhead costs for the year related to the specified process. These are costs that cannot be identified as a direct cost of providing a product or a service. Include the primary allocated costs such as occupancy, facilities, utilities, maintenance costs, and other major costs allocated to the consuming departments. Exclude systems costs that are allocated, since these will be captured separately as systems cost.

Other Cost

Other costs are costs associated with the specified process, but not specifically covered in personnel cost, systems cost, overhead cost and outsourced cost in this questionnaire. These other costs include costs for supplies and office equipment, travel, training and seminars. Include the cost of telephones, except for that portion captured in systems cost.

External/Outsourced Cost

In determining outsourced cost, include the total cost of outsourcing all aspects of the specified process to a third-party supplier. Exclude one-time charges for any type of restructuring or reorganization. Outsourced costs should also include costs for intracompany outsourcing (i.e., reliance on a shared services center or other business entity).

Total annual revenue is net proceeds generated from the sale of products or services. This should reflect the selling price less any allowances such as quantity, discounts, rebates and returns. If your business entity is a support unit and therefore does not directly generate revenue, then provide the revenue amount for the units you support. For government/non-profit organizations, please use your non-pass-through budget. For insurance companies the total annual revenue is the total amount of direct written premiums, excluding net investment income. Note: Business entity revenue needs to only include inter-company business segment revenue when the transactions between those business segments are intended to reflect an arm's length transfer price and would therefore meet the regulatory requirements for external revenue reporting.

Cost effectiveness measures are those in which two related variables, one of which is the cost and one of which is the related outcome related to the expenditure are used to determine a particular metric value.

Measure Scope

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Cross Industry (5.1.0)

  • 7.8.1 - Desenolver estratégia de gerenciamento de conhecimento em TI (10600)
    • 7.8.1.1 - Entender as necessidades de conhecimento em TI (10715)
    • 7.8.1.2 - Entender o atual fluxo de conhecimento em TI (10716)
    • 7.8.1.3 - Coordenar estratégias e papéis com a função KM da empresa (10717)
    • 7.8.1.4 - Planejar gerenciamento de ações e prioridades em conhecimento de TI (10718)
  • 7.8.2 - Desenvolver e manter um mapa de conhecimento em TI (10601)
    • 7.8.2.1 - Desenvolver elementos, relações lógicas e regras atuais para o conhecimento (10719)
    • 7.8.2.2 - Identificar fontes e repositórios de conhecimento de TI (10720)
    • 7.8.2.3 - Identificar oportunidades de compartilhar conhecimento em TI (10721)
    • 7.8.2.4 - Definir processos e abordagens para o conhecimento de TI (10722)
  • 7.8.3 - Gerenciar ciclo de vida do conhecimento em TI (10602)
    • 7.8.3.1 - Reunir elementos de conhecimento em TI a partir das fontes de conhecimento (10723)
    • 7.8.3.2 - Avaliar, criar e codificar os elementos de conhecimento (10724)
    • 7.8.3.3 - Implantar conhecimento em TI codificado (10725)
    • 7.8.3.4 - Atualizar e descartar conhecimento em TI (10726)
    • 7.8.3.5 - Avaliar e melhorar estratégias e processos de conhecimento em TI (10727)