Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of invoice line items per receipt
This measure calculates the number of invoice line items per receipt. An invoice line item is a single entry on an invoice. For example, an invoice for 10 red books at $1.00…
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Measure Spotlights|
Perfect order performance
This measure calculates the rate of perfect order performance, which refers to the act of flawlessly taking and fulfilling a customer order—including taking the order…
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Measure Spotlights|
Percentage of receipts automatically matched to open items in the accounts receivable sub ledger
This measure calculates the percentage of receipts automatically matched to open items in the accounts receivable sub ledger. It is part of a set of Process Efficiency…
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Measure Spotlights|
Percentage of total purchases procured via maverick buying
This measure calculates the percentage of total purchases procured via maverick buying, where an existing purchasing contract is ignored by employees. It is part of a set of…
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Cash-to-cash cycle time in days
This measure projects the amount of days it takes for an investment made to flow back into a company after it has been spent for raw materials. For services, this represents…
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Customer order cycle time in days
This measure calculates the average cycle time in days (including weekends) between order placement by the customer and order delivery to the customer for primary products…
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Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
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Cycle time in days from transmission of invoice to receipt of payment
This measure calculates the number of calendar days that elapse from invoicing a customer to receiving payment for the invoiced line items. It is part of a set of Cycle Time…
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Cycle time in days to resolve an invoice error
This measure calculates the number of calendar days (including weekends) it takes to resolve a detected invoice error. It is a Cycle Time measure that helps companies analyze…
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Finished goods inventory days of supply
This measure calculates total finished goods inventory days of supply by dividing "finished goods inventory" by the "value of transfers divided by 365 days." The value of…
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Finished goods inventory turns
This measure calculates finished goods inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end finished goods inventory for the…
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Total cost to perform the process group "manage logistics and warehousing" as a percentage of revenue
This measure calculates total cost as a percentage of revenue to perform the process group "manage logistics and warehousing". Total cost is the sum of personnel …
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Measure Spotlights|
Percentage of customer receipts automatically applied to customer invoices without manual intervention
This measure calculates percentage of customer receipts automatically applied to customer invoices without manual intervention. An invoice is a bill prepared by a seller of…
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Measure Spotlights|
Personnel cost to perform the process "process accounts receivable (AR)" per $1,000 revenue
This measure calculates personnel cost per $1,000 revenue to perform the "process accounts receivable (AR)" process, which processes payments due from customers, including…
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Measure Spotlights|
Percentage of sales orders delivered on time
This measure calculates the percentage of all sales orders that were delivered within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help…