Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" per $1,000 revenue
This measure calculates the amount of overhead cost per $1,000 revenue for the process "manage sales orders." Overhead costs refer to those that an organization cannot…
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Measure Spotlights|
Overhead cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from overhead cost (primary allocated costs such as occupancy,…
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Measure Spotlights|
Total revenue per sales order placed
This measure calculates the total revenue earned per sales order placed. A sales order is any request to deliver goods or services to a customer. A sales order may be in any…
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Measure Spotlights|
Percentage of annual sales orders processed first time error free
This measure calculates the percentage of annual sales orders that are processed first time error free. A sales order is any request to deliver goods or services to a…
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Approximate percentage of sales orders that are created through touchless processing
This measure calculates the approximate percentage of sales orders that are created through touchless processing. A sales order is any request to deliver goods or services to…
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Measure Spotlights|
Number of hours to create a sales order in system
This measure calculates the average number of hours to create a sales order in respondent's system. A sales order is any request to deliver goods or services to a customer. A…
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Cycle time in days from the start of design and development through completion of test marketing for existing product/service improvement projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Measure Spotlights|
Cycle time in days from the start of design and development through completion of test marketing for new product/service development projects
This measure calculates the number of calendar days from the start of design and development for a product/service (beginning when resources are assigned) through completion…
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Percentage of revenue attributed to direct sources for the current period
This measure calculates the percentage of revenue associated with direct sources (i.e. primary business channels) for the current reporting period. As part of a set of…
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Percentage of revenue attributed to e-commerce for the current period
This measure calculates the percentage of revenue associated with e-commerce (i.e. over the internet) for the current reporting period. As part of a set of Supplemental…
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Percentage of revenue attributed to indirect sources for the current period
This measure calculates the percentage of revenue associated with indirect sources (i.e. areas other than primary business channels) for the current reporting period. As part…
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Measure Spotlights|
Percentage of total annual revenue that is generated from up-sell/cross-selling services associated with product purchases
This measure calculates the percent of total annual revenue that comes from up-selling or cross-selling services. Up-selling is a sales technique that involves offering…
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Number of FTEs (including external) that perform the process "test market for new or revised products and services" as a percentage of total function FTEs
This measure calculates number of full time equivalents (FTEs) (including external) that perform the process "test market for new or revised products and services" as a…
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Measure Spotlights|
Total cost to perform the process "test market for new or revised products and services" as a percentage of total function cost
This measure calculates total cost to perform the process "test market for new or revised products and services" as a percentage of total cost to perform the function …
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Measure Spotlights|
Number of FTEs (including external) that perform the process group "develop products and services" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs), including external FTEs, that perform the process group "develop product and services," which…