Overhead cost to perform the process "manage sales orders" as a percentage of total process cost
This measure calculates the percentage of the total cost to perform the process "manage sales order" that comes from overhead cost (primary allocated costs such as occupancy, facilities, utilities, maintenance costs, and other major costs allocated to the consuming departments). As part of a set of Supplemental Information measures, it helps companies evaluate additional variables impacting the "manage sales orders" process.
Benchmark Data
Sorry! Not all users have access to all of our resources.
Want to unlock access to all of our resources?
Learn about Membership| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Compute this Measure
Units for this measure are percent.
(Overhead cost to perform the process "manage sales orders" / Total cost to perform the process "manage sales orders") * 100.0
Key Terms
For the purpose of this study, provide the total actual overhead costs for the year related to the specified process. These are costs that cannot be identified as a direct cost of providing a product or a service. Include the primary allocated costs such as occupancy, facilities, utilities, maintenance costs, and other major costs allocated to the consuming departments. Exclude systems costs that are allocated, since these will be captured separately as systems cost.
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.