Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Percentage of IT capital cost, excluding depreciation/amortization, allocated to costs other than hardware or software
This measure calculates the total IT capital cost, excluding any depreciation/amortization allocated to costs other than hardware or software. The capital cost is a cost…
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Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT customer relationships
This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "develop and manage IT customer…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT business strategy
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “develop and manage IT business strategy" which…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to IT project management
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “IT project management" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to IT knowledge management
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “IT knowledge management" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage IT resilience and risk
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “manage IT resilience and risk" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to deploy services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “deploy services/solutions" which involves…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to support services/solutions
This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “support services/solutions" which involves…
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Measure Spotlights|
Average time in days to deploy new computing capacity
This measure calculates the average number of days it takes to deploy new computing capacity. It is part of a set of Cycle Time measures that help companies analyze the…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to IT business administration
This measure calculates percentage of IT operating costs, excluding depreciation/amortization, dedicated to IT business administration. IT business administration includes…
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Measure Spotlights|
Percentage of data and content managed as enterprise information assets
This measure calculates the percentage of data and content that are managed as enterprise information assets (i.e. the body of data and content that is organized and managed…
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Measure Spotlights|
Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage enterprise information
This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "manage enterprise information," which…
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Measure Spotlights|
Annual revenue impact through investment in robotic process automation
This measure calculates the impact on annual revenue through investment in robotic process automation (RPA). It is a percentage change, and a negative number indicates…
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Measure Spotlights|
Percentage of the IT organization's spending dedicated to blockchains or distributed ledger
This measure calculates the percentage of the IT organization's spending dedicated to blockchains or distributed ledger. Blockchains consist of a peer-to-peer distributed…