This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the core of this is classic development activities including design, development, testing; does not include project management. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere related to the process group "Develop and manage services/solutions".
Sorry! Not all users have access to all of our resources.
Want to unlock access to all of our resources?Learn about Membership
Percentage allocation of IT operating costs, excluding depreciation/amortization, to developing and integrating services/solutions
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.