Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and integrate services/solutions

This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to developing and integrating services/solutions, in which the core of this is classic development activities including design, development, testing; does not include project management. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere related to the process group "Develop and manage services/solutions".

Benchmark Data

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Measure Category:
Supplemental Information
Measure ID:
106454
Total Sample Size:
558 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

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Compute this Measure

Units for this measure are percent.

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Percentage allocation of IT operating costs, excluding depreciation/amortization, to developing and integrating services/solutions

Key Terms

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Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 8.5.1 - Develop service/solution and integration strategy (20785)
    • 8.5.1.1 - Determine IT service/solution development (20786)
    • 8.5.1.2 - Define IT service/solution development processes/standards (20787)
    • 8.5.1.3 - Identify, deploy, and support development methodologies and tools (20788)
    • 8.5.1.4 - Establish service component criteria (20789)
    • 8.5.1.5 - Understand and select reusable service components (20790)
    • 8.5.1.6 - Maintain service component portfolio (20791)
    • 8.5.1.7 - Establish development standards exception governance (20792)
  • 8.5.2 - Manage service/solution lifecycle planning (20793)
    • 8.5.2.1 - Monitor and track emerging technology capabilities (20794)
    • 8.5.2.2 - Identify IT services/solutions (20795)
    • 8.5.2.3 - Determine IT service/solution approach (20796)
    • 8.5.2.4 - Define IT solution lifecycle (20797)
    • 8.5.2.5 - Develop IT service/solution "sunset" plans (20798)
  • 8.5.3 - Develop and manage service/solution architecture (20799)
    • 8.5.3.1 - Assess IT application and infrastructure architecture constraints (20800)
    • 8.5.3.2 - Assess business constraints on IT service/solution (20801)
    • 8.5.3.3 - Determine IT component integration requirements (20802)
    • 8.5.3.4 - Identify opportunities for IT component reuse (20803)
    • 8.5.3.5 - Promote adoption of existing service/solution architecture (20804)
    • 8.5.3.6 - Develop and maintain service/solution architectures (20805)
    • 8.5.3.7 - Assess IT service/solution architecture conformance (20806)
    • 8.5.3.8 - Manage architectural exceptions (20807)
  • 8.5.4 - Execute IT service/solution creation and testing (20808)
    • 8.5.4.1 - Execute IT service/solution development lifecycle (20809)
      • 8.5.4.1.1 - Assess and validate IT service/solution requirements (20810)
      • 8.5.4.1.2 - Create service/solution design (20811)
      • 8.5.4.1.3 - Build and test IT service/solution components (20812)
      • 8.5.4.1.4 - Integrate IT components and services (20813)
      • 8.5.4.1.5 - Execute IT service/solution validation (20814)
      • 8.5.4.1.6 - Bundle service/solution deployment packaging (20815)
      • 8.5.4.1.7 - Manage service/solution process exceptions (20816)
  • 8.5.5 - Perform service/solution maintenance and testing (20817)
    • 8.5.5.1 - Execute IT service/solution maintenance lifecycle (20818)
      • 8.5.5.1.1 - Assess IT remediation (20819)
      • 8.5.5.1.2 - Modify service/solution design (20820)
      • 8.5.5.1.3 - Perform IT service/solution remediation (20821)
      • 8.5.5.1.4 - Manage service/solution operations (20822)
      • 8.5.5.1.5 - Prepare fixed/enhanced service/solution packaging (20823)