This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “develop and manage IT business strategy" which involves defining business technology and governance strategy, managing IT portfolio strategy, defining and maintaining enterprise architecture, defining IT service management strategy, controlling IT management system, managing IT projects and services interdependencies, and defining and managing technology innovation. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the " develop and manage IT business strategy" process.
Percentage allocation of IT operating costs, excluding depreciation/amortization, to developing and managing IT business strategy
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.