Percentage of IT operating costs, excluding depreciation/amortization, dedicated to develop and manage IT business strategy

This measure calculates the percentage of IT operating costs, excluding depreciation/amortization, allocated to the process “develop and manage IT business strategy" which involves defining business technology and governance strategy, managing IT portfolio strategy, defining and maintaining enterprise architecture, defining IT service management strategy, controlling IT management system, managing IT projects and services interdependencies, and defining and managing technology innovation. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the " develop and manage IT business strategy" process.

Benchmark Data

Lock

Sorry! Not all users have access to all of our resources.

Want to unlock access to all of our resources?

Learn about Membership Arrow with stem

Measure Category:
Supplemental Information
Measure ID:
106449
Total Sample Size:
556 All Companies
Performers:
25th Median 75th
- - -
Key Performance Indicator:
No

Sample image showing interactive filters for more detailed measure peer group data and an interactive graph.

Compute this Measure

Units for this measure are percent.

Back to Top

Percentage allocation of IT operating costs, excluding depreciation/amortization, to developing and managing IT business strategy

Key Terms

Back to Top

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

Back to Top

Cross Industry (7.3.1)

  • 8.2.1 - Define business technology and governance strategy (20653)
    • 8.2.1.1 - Build and maintain IT strategic intelligence (20654)
    • 8.2.1.2 - Monitor and map current and emerging technologies (20655)
    • 8.2.1.3 - Define and communicate digital transformation strategy (20656)
    • 8.2.1.4 - Develop IT strategic alignment (20657)
    • 8.2.1.5 - Articulate IT alignment principles (20658)
    • 8.2.1.6 - Maintain IT strategic alignment (20659)
  • 8.2.2 - Manage IT portfolio strategy (20660)
    • 8.2.2.1 - Establish and validate IT value criteria (20661)
    • 8.2.2.2 - Determine IT portfolio investment balance (20662)
    • 8.2.2.3 - Evaluate proposed IT investment projects (20663)
    • 8.2.2.4 - Prioritize IT projects (20664)
    • 8.2.2.5 - Align IT resources to strategic priorities (20665)
    • 8.2.2.6 - Align IT portfolio to business objectives (20667)
  • 8.2.3 - Define and maintain enterprise architecture (20668)
    • 8.2.3.1 - Create and publish enterprise architecture principles (20670)
    • 8.2.3.2 - Establish and operate enterprise architecture governance (20671)
    • 8.2.3.3 - Research technologies to innovate IT services and solutions (20672)
    • 8.2.3.4 - Provide input to definition and prioritization of IT projects (20673)
  • 8.2.4 - Define IT service management strategy (20674)
    • 8.2.4.1 - Establish IT service management strategy and goals (20675)
    • 8.2.4.2 - Identify IT service operating and process requirements (20676)
    • 8.2.4.3 - Define IT service catalog (20677)
    • 8.2.4.4 - Establish IT service management framework (20678)
    • 8.2.4.5 - Define and implement IT service management (20679)
    • 8.2.4.6 - Define and deploy support service management process tools and methods (20680)
    • 8.2.4.7 - Monitor and report IT performance (20681)
  • 8.2.5 - Control IT management system (20682)
    • 8.2.5.1 - Determine IT performance measures (20683)
    • 8.2.5.2 - Define IT control points and assurance procedures governance model (20684)
    • 8.2.5.3 - Monitor and analyze overall IT performance (20685)
    • 8.2.5.4 - Monitor and analyze IT financial performance (20686)
    • 8.2.5.5 - Monitor and analyze IT value and benefits (20687)
    • 8.2.5.6 - Optimize IT resource allocation (20688)
    • 8.2.5.7 - Manage IT projects and services interdependencies (20689)
    • 8.2.5.8 - Report IT service and project performance (20690)
    • 8.2.5.9 - Select, deploy, and operate IT performance analytics tools (20692)
  • 8.2.6 - Manage IT value portfolio (20693)
    • 8.2.6.1 - Assess performance against IT service and project value criteria (20694)
    • 8.2.6.2 - Quantify value of IT service and project portfolio investments (20695)
    • 8.2.6.3 - Communicate business technology value contribution (20696)
    • 8.2.6.4 - Determine and implement IT portfolio adjustments (20697)
  • 8.2.7 - Define and manage technology innovation (20699)
    • 8.2.7.1 - Establish selection criteria for research initiatives (20700)
    • 8.2.7.2 - Analyze emerging technology concepts (20701)
    • 8.2.7.3 - Identify technology concepts and capabilities (20702)
    • 8.2.7.4 - Execute IT research projects (20703)
    • 8.2.7.5 - Evaluate IT research project outcomes (20939)
    • 8.2.7.6 - Identify and promote viable concepts (20704)
    • 8.2.7.7 - Develop and plan IT investment projects (20705)