Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage enterprise information

This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of understanding what information is important to the enterprise; determining how, when and from where that information is collected; defining how that information is structured and organized; and establishing the policies and controls needed for the collection and use of that information. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "manage enterprise information" process.

Benchmark Data

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Measure Category:
Supplemental Information
Measure Id:
106453
Total Sample Size:
550 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

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Percentage allocation of IT operating costs, excluding depreciation/amortization, to managing enterprise information

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.2.1)

  • 8.4.1 - Define business information and analytics strategy (20766) - Create an organization-wide strategy for the IT function by combining skills, technologies, applications, and processes in order to attain organizations objectives.
    • 8.4.1.1 - Establish data, information, and analytic objectives (20767) - Implementing strategies for securing and ensuring the privacy of data flows throughout the organization. Create protocols and guidelines for individual IT components. Outline analytic objectives in order to avoid misuse of information.
    • 8.4.1.2 - Establish data, information, and analytic governance (20768) - Creating a set of guidelines that ensure effective and efficient use of IT. Define data, information, and analytic governance to reach the organization's goal.
    • 8.4.1.3 - Access IT data/analytic capabilities (20769) - Determining the request for data accessibility and analysis. Review the details based on internal data security policies and permit data access only if internal policies and data access parameters are met.
  • 8.4.2 - Define and maintain business information architecture (20770) - Creating strategies to manage the organization's information and content. Outline the architecture for information collection and communication. Administer information resources, data management and content.
    • 8.4.2.1 - Determine enterprise business information requirements (20771) - Determining strategies to manage the enterprise wide flow of business information and content. Outline the required architecture for information resources.
    • 8.4.2.2 - Define enterprise data models (20772) - Define different ways of representation, usage, and identification of data with independent or interdependent sources across the organization.
    • 8.4.2.3 - Identify and understand external data sources (20773) - Identifying and understanding external sources of data in relevance of reliability, security, and authenticity.
    • 8.4.2.4 - Establish data ownership and stewardship responsibilities (20774) - Establishing entities responsible for data accuracy, integrity, and timeliness that can authorize or deny access to certain data. Develop data utilizing governance processes to ensure fitness of data elements.
    • 8.4.2.5 - Maintain and evolve enterprise data and information architecture (20775) - Creating and maintaining the process of designing, creating, deploying, and managing strategies to maintain enterprise data and information architecture.
  • 8.4.3 - Define and execute business information lifecycle planning and control (20776) - Develop and implement strategies to plan and manage the flow of an information system's data from creation and initial storage to the time when it becomes obsolete and deleted.
    • 8.4.3.1 - Define and maintain enterprise information policies, standards, and procedures (20777) - Outlining and establishing policies for information and setting information standards and procedures. Establish policies to regulate the creation, use, storage, access, communication, and dissemination of information.
    • 8.4.3.2 - Implement and execute data administration responsibilities (20778) - Implementing and executing strategies for processes and technologies that support the collection, managing, and storing of data.
  • 8.4.4 - Manage business information content (20779) - Creating strategies to administer information and content. Understand the needs of the organization for information and content management. Realize the role of IT services for implementing the overall business strategy. Assess the implications of new technologies for managing information and content. Identify and prioritize the most effective and efficient actions for managing information and content.
    • 8.4.4.1 - Monitor and control business information (20780) - Defining the rules, diction, and logic that make up the framework of the organization's information architecture. Monitoring and controlling information attributes that flow through the IT framework.
    • 8.4.4.2 - Maintain business information feeds and repositories (20781) - Maintain information feedstock along with IT hardware and software needed for storage, access, and retrieval of business information.
    • 8.4.4.3 - Perform internal usage audits (20782) - Verification of information access and usage through regular reports on organizational performance.
    • 8.4.4.4 - Implement and administer business information access (20783) - Implement and manage the process for accessing information including issues related to copyright, open source, privacy, and security.