Percentage of IT operating costs, excluding depreciation/amortization, dedicated to manage enterprise information

This measure calculates the percentage of IT operating costs, including depreciation/amortization, allocated to the process group "manage enterprise information," which consists of understanding what information is important to the enterprise; determining how, when and from where that information is collected; defining how that information is structured and organized; and establishing the policies and controls needed for the collection and use of that information. In this measure, operating expense includes internal personnel cost, external personnel cost, hardware cost for both owned and leased hardware excluding hardware dedicated to data and voice networks, software cost to include both purchased software and software as a service, data and voice network costs as well as equipment dedicated to data networks and allocations to IT for shared sites and services (e.g., and allocation for corporate facilities and general overhead). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "manage enterprise information" process.

Benchmark Data


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Measure Category:
Supplemental Information
Measure ID:
Total Sample Size:
557 All Companies
Key Performance

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Units for this measure are percent.

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Percentage allocation of IT operating costs, excluding depreciation/amortization, to managing enterprise information

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Measure Scope

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Cross Industry (7.3.1)

  • 8.4.1 - Define business information and analytics strategy (20766)
    • - Establish data, information, and analytic objectives (20767)
    • - Establish data, information, and analytic governance (20768)
    • - Access IT data/analytic capabilities (20769)
  • 8.4.2 - Define and maintain business information architecture (20770)
    • - Determine enterprise business information requirements (20771)
    • - Define enterprise data models (20772)
    • - Identify and understand external data sources (20773)
    • - Establish data ownership and stewardship responsibilities (20774)
    • - Maintain and evolve enterprise data and information architecture (20775)
  • 8.4.3 - Define and execute business information lifecycle planning and control (20776)
    • - Define and maintain enterprise information policies, standards, and procedures (20777)
    • - Implement and execute data administration responsibilities (20778)
  • 8.4.4 - Manage business information content (20779)
    • - Monitor and control business information (20780)
    • - Maintain business information feeds and repositories (20781)
    • - Perform internal usage audits (20782)
    • - Implement and administer business information access (20783)