Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Personnel cost to perform the process group "manage employee information" per business entity employee
This measure calculates personnel cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Total cost to perform the process group "manage employee information" per business entity employee
This measure calculates the total cost per business entity employee to perform the process group "manage employee information." Core components of this process group include…
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Measure Spotlights|
Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost
This measure calculates the percentage of total business entity personnel cost that comes from total labor cost to maintain and support the Human Resources Information System…
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Measure Spotlights|
Total cost to perform the HR function per FTE that performs the process group "manage employee information"
This measure calculates the total cost per "manage employee information" full-time equivalent (FTE) employee to perform the human resources (HR) function. These FTEs focus on…
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Measure Spotlights|
Percentage of employee transactions completed using Employee Self-Service (ESS) system
This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Percentage of manager transactions completed using Manager Self-Service (MSS) system
This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per $1,000 revenue
This measure calculates total cost to perform the process group "manage employee relations" per $1,000 business entity revenue. Total cost is the sum of personnel …
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per business entity employee
This measure calculates total cost to perform the process group "manage employee relations" per business entity employee. Total cost is the sum of personnel (compensation…
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Measure Spotlights|
Total cost to perform the process group "manage employee relations" per process group FTE
This measure calculates total cost to perform the process group "manage employee relations" per process group full-time equivalent employee (FTE). Total cost is the sum of…
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Measure Spotlights|
Cycle time in calendar days to fulfill an ad hoc information request
This measure calculates the time span in days for the HR function to fulfill an ad hoc information request. An ad hoc information request is a last-minute or unexpected…
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Measure Spotlights|
Actual production rate as a percentage of the maximum capable production rate
This measure calculates the actual production rate as a percentage of maximum capable production rate for primary products. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Production schedule attainment during a primary products planning period
This measure calculates average production schedule attainment for a planning period for primary (or high level) products. It is part of a set of Process Efficiency measures…
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Measure Spotlights|
Inventory obsolescence as a percentage of total inventory
This measure calculates the percentage of total inventory that is at the end of its product life cycle and has not seen any sales or usage for a set period of time usually…
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Measure Spotlights|
Direct labor availability for manufacturing
This measure calculates the percentage of direct labor in manufacturing that is available for manufacturing activities. Direct labor refers to labor full-time equivalent (FTE…
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Measure Spotlights|
Asset turns
This measure helps companies calculate their total annual asset turns, which is defined as gross product revenue divided by total net assets. It is part of a set of Process…