This measure calculates the percentage of all employee transactions conducted using an Employee Self-Service (ESS) system, which allows non-payroll, non-benefits and non-HR employees to perform an entire transaction by making changes or entering new information into the system of record from their computer terminals using a web portal or system that supports self-service transactions. Transactions are defined as acts initiated by the employee that requires a submission and/or processing of data in order to complete the required steps in an HR process, such as a change of address, adding a dependent to benefit coverage, etc. It is part of a set of Process Efficiency measures that help companies optimize their "manage employee information" process by minimizing waste and refining resource consumption.
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Percentage of employee transactions completed using ESS
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.
Full-time Employee, Part-time Employee, and Temporary Employee
For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.
For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.
A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.