This measure calculates total cost to perform the process group "manage employee relations" per process group full-time equivalent employee (FTE). Total cost is the sum of personnel (compensation/benefits), systems (direct and/or allocated), overhead (direct and/or allocated), other internal, and outsourced costs. The process "manage employee relations" includes [Assisting general management in developing, maintaining, and improving employee relationships. This is accomplished through communication, performance management, processing grievances, and/or dispute. Interpret and convey organizational policies.]. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Manage employee relations".
Total cost to perform the process group "manage employee relations" / Number of FTEs that perform the process group "manage employee relations"