This measure calculates the percentage of all manager transactions conducted using a Manager Self-Service (MSS) system, which allows non-payroll, non-benefits and non-HR managers to perform an entire transaction by making changes or entering new information into the system of record from their computer terminals using a web portal or system that supports self-service transactions and enables managers to access and update HR information on employees who report to them. Transactions are defined as acts initiated by the employee that requires a submission and/or processing of data in order to complete the required steps in an HR process, such as a change of address, adding a dependent to benefit coverage, etc. It is part of a set of Process Efficiency measures that help companies optimize their "manage employee information" process by minimizing waste and refining resource consumption.
Percentage of manager transactions completed using MSS
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.