Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Number of units produced per year
This measure calculates number of units produced per year. This Staff Productivity measure is intended to help companies assess the efficiency of their staff related to the…
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Measure Spotlights|
Actual production rate as a percentage of the maximum capable production rate
This measure calculates the actual production rate as a percentage of maximum capable production rate for primary products. It is part of a set of Process Efficiency measures…
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Production schedule attainment during a primary products planning period
This measure calculates average production schedule attainment for a planning period for primary (or high level) products. It is part of a set of Process Efficiency measures…
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Inventory obsolescence as a percentage of total inventory
This measure calculates the percentage of total inventory that is at the end of its product life cycle and has not seen any sales or usage for a set period of time usually…
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Measure Spotlights|
Direct labor availability for manufacturing
This measure calculates the percentage of direct labor in manufacturing that is available for manufacturing activities. Direct labor refers to labor full-time equivalent (FTE…
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Asset turns
This measure helps companies calculate their total annual asset turns, which is defined as gross product revenue divided by total net assets. It is part of a set of Process…
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Percentage of total labor used in manufacturing classified as direct labor
This measure calculates the percentage of total labor used in manufacturing that is classified as direct labor. Direct labor refers to labor full-time equivalent (FTE)…
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function allocated to the process group "produce/manufacture/deliver product," which involves…
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Measure Spotlights|
Total cost to perform the process group "produce/manufacture/deliver product" per $1,000 revenue
This measure calculates total cost to perform the process group "produce/manufacture/deliver product" per $1000 business entity revenue. Total cost is the sum of personnel …
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Total cost to perform the process group "produce/manufacture/deliver product" per $1 billion revenue
This measure calculates the total cost per $1 billion revenue for scheduling production; producing the product and delivering it to the appropriate site; and scheduling and…
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Measure Spotlights|
Finished-product first-pass quality yield for primary products
This measure calculates the percentage of finished primary (or high level) products that meet all quality specifications at a final test point. It is part of a set of Process…
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Unplanned machine/equipment downtime as a percentage of scheduled run time
This measure helps companies calculates the percentage of scheduled run time that is disrupted by unplanned machine/equipment downtime. Note that unplanned machine/equipment…
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Average return on investment on social media marketing channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for social media marketing/sales campaigns (i.e. interactions via social platforms external to a company's…
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Average return on investment on traditional face-to-face channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for traditional face-to-face marketing/sales campaigns. ROI is defined as the amount of gain made by an…
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Measure Spotlights|
Average return on investment on indirect marketing (billboards, print, broadcasting (radio/TV)) channel marketing/sales campaigns
This measure calculates the average return on investment (ROI) for indirect marketing/sales campaigns (e.g., billboards, print, radio/TV broadcasting). ROI is defined as the…