Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Senior management/executives new hires as a percentage of total new hires
This measure calculates the percentage of total new hires that fill senior management/executive positions (i.e. the highest-ranking officers and managers below executives)…
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Percentage of middle management/specialists that receive a formal performance review
This measure calculates the percentage of middle management/specialists (i.e. managers with budgetary and/or supervisory responsibility who report to senior management and/or…
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Measure Spotlights|
Percentage of FTEs who perform the process group "develop and manage human resources (HR) planning, policies, and strategies" who perform the process "develop human resources strategy"
This measure calculates the percentage of "develop and manage human resources (HR) planning, policies, and strategies" full-time equivalent employees (FTEs) who perform the…
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Percentage of operational workers/office staff that receive a formal performance review
This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or…
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Measure Spotlights|
Percentage of senior management/executives that receive a formal performance review
This measure calculates the percentage of senior management/executives (i.e. the highest-ranking officers and managers below executives) that receive a qualitative or…
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Measure Spotlights|
Percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the cycle time in days from approval of job requisition to acceptance of job offer in the past 12 months (pre-Covid). This…
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Percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre- to post-Covid)
This measure calculates percentage change in the new data science, digital skills and other specialty IT skills employee 12 month retention rate in the past 12 months (pre…
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Total cost to perform the process group "recruit, source, and select employees" per operational workers/office staff new hire
This measure calculates the total cost per operational workers/office staff (i.e. employees who do not have any management responsibility) new hire to perform the process…
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Measure Spotlights|
Operational workers/office staff new hires as a percentage of total new hires
This measure determines the percentage of total new hires that are middle operational workers/office staff (i.e. those who do not have any management responsibility). It is…
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Measure Spotlights|
Number of hours invested by hiring decision makers per senior management/executive new hire
This measure calculates the number of hours hiring decision makers spend per senior management/executive new hire. Senior management/executives are the highest-ranking…
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Measure Spotlights|
Number of hours invested by hiring decision makers per middle management/specialist new hire
This measure calculates the number of hours hiring decision makers spend per middle management/specialist new hire (i.e. managers with budgetary/or supervisory responsibility…
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Measure Spotlights|
Number of hours invested by hiring decision makers per operational worker/office staff new hire
This measure calculates the number of hours hiring decision makers spend per operational worker/office staff new hire (i.e. employees who do not have any management…
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Measure Spotlights|
Number of interviews conducted for each senior management/executive filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each senior management/executive vacancy (i.e. an opening for the highest-ranking officer or manager below…
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Measure Spotlights|
Number of interviews conducted for each middle management/specialist filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each middle management/specialist vacancy (i.e. an opening for a manager with budgetary/or supervisory…
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Measure Spotlights|
Number of interviews conducted for each operational worker/office staff filled vacancy per FTE that performs the process group "recruit, source, and select employees"
This measure calculates the number of interviews conducted to fill each operational worker/office staff vacancy (i.e. an opening for an employee who does not have any…