
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask UsResource Results
-
Measure Spotlights|
Selling, general, and administrative (SGA) costs per business entity employee
This measure calculates selling, general, and administrative (SG&A) costs per business entity employee. Selling, General, and Administrative (SG&A) Costs refers to the…
-
Measure Spotlights|
Percentage of training programs developed externally
This measure calculates the percentage of training programs developed externally. As part of a set of Supplemental Information measures, it helps companies evaluate…
-
Measure Spotlights|
Percentage of training programs developed internally
This measure calculates the percentage of training programs developed internally. As part of a set of Supplemental Information measures, it helps companies evaluate…
-
Measure Spotlights|
Percentage of training programs developed through other channels
This measure calculates the percentage of training programs developed through channels other than internal, external, or partnerships with external specialists. As part of a…
-
Measure Spotlights|
Percentage of training programs developed through partnerships with external specialists
This measure calculates the percentage of training programs developed through partnerships with external specialists. As part of a set of Supplemental Information measures,…
-
Measure Spotlights|
Number of learning days per employee
This measure calculates the average number of days per employee that were dedicated to learning. It is calculated by dividing the total number of days utilized for learning a…
-
This measure calculate the total cost to perform the process groups "manage employee relations", "reward and retain employees", "redeploy and retire employees", and "manage…
-
Measure Spotlights|
Total cost to perform the process group "manage employee on-boarding, development, and training" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee on-boarding, development, and training" as a percentage of HR function cost. Total cost…
-
Measure Spotlights|
Total cost to perform the process group "manage employee information and analytics" as a percentage of total HR function cost
This measure calculate the total cost to perform the process group "manage employee information and analytics" as a percentage of HR function cost. Total cost is the sum of…
-
Measure Spotlights|
Percent of monitoring and taking action in HR performed by automation
This measure calculates the percentage of monitoring and taking action in HR function performed by automation. Examples of automation for this purpose include ERP scripting,…
-
Measure Spotlights|
Percent of acting on scheduled events across a workflow in HR performed by automation
This measure calculates the percent of acting on scheduled events across a workflow in HR function performed by automation. Examples of automation for this purpose include…
-
Measure Spotlights|
Percent of performing complex analytics and making recommendations in HR performed by automation
This measure calculates the percent of performing complex analytics and making recommendations in HR function performed by automation Examples of automation for this purpose…
-
Measure Spotlights|
Number of HR chatbots today per $1 billion revenue
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per $1 billion revenue A bot is a software application that operates…
-
Measure Spotlights|
Number of HR chatbots today per business entity FTE
This measure calculates the total number of HR chatbots (not bots as a whole) in HR organization today per business entity FTE A bot is a software application that operates…
-
Measure Spotlights|
Percentage change achieved in HR employee performance ratings due to HR function automation
This measure calculates an estimated change in percentage in HR employee performance ratings due to automation. Examples of automation for this purpose include ERP scripting,…