This measure determines the percentage of total new hires that are middle operational workers/office staff (i.e. those who do not have any management responsibility). It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the "recruit, source, and select employees" process.
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Operational workers/office workers new hires percentage
Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.