Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Percentage of sales orders received through new (such as digital/electronic) channels
This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet,…
-
Measure Spotlights|
Manufacturing defect rate in parts per million
This measure calculates the average manufacturing defect rate in parts per million for a company's primary products (after development; i.e. finished goods). It is part of a…
-
Measure Spotlights|
E-commerce sales as a percentage of retail sales
This measure calculates e-commerce sales as a percentage of retail sales. Electronic Commerce or E-Commerce involves the buying and selling of products and services by…
-
Measure Spotlights|
Retail on-shelf/in-stock availability rate
This measure calculates the on-shelf availability/in-stock rate for products available for sale to the shopper. Product availability is defined as a product for sale to a…
-
Measure Spotlights|
Scrap and rework costs as a percentage of cost of goods sold
This measure calculates the total cost of material that is added into production but is not part of a finished product as a percentage of cost of goods sold (COGS). COGS…
-
Measure Spotlights|
Value of plant shipments per manufacturing employee
This measure calculates the total annual value of plant shipments per manufacturing employee. It is part of a set of Process Efficiency measures that help companies optimize…
-
Measure Spotlights|
Warranty costs (repair and replacement) as a percentage of sales
This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labor, and problem diagnosis for products returned…
-
Measure Spotlights|
Work-in-process (WIP) inventory days of supply
This measure determines work-in-process (WIP) inventory days of supply, which is calculated as annual average WIP inventory value (i.e. the value of all materials, components…
-
Measure Spotlights|
Work-in-process (WIP) inventory turns
This asset management measure is typically calculated as the cost of goods sold (COGS) for the year divided by the average on-hand work-in-process material value (i.e. the…
-
Measure Spotlights|
Percentage of total revenue from outsourced manufacturing
This measure calculates the percentage of total annual revenue produced by third parties, such as manufacturing service providers or contract manufacturers. It measures the…
-
Measure Spotlights|
Turnover rate for manufacturing personnel
This measure determines the annualized rate of manufacturing employee departures as a percentage of total production workforce. A high turnover rate often indicates that…
-
Measure Spotlights|
Average cost per sales order for orders received through traditional channels
This measure calculates the average cost of sales orders received through traditional channels, which include face-to-face, phone calls, postal mail, and facsimiles. It is…
-
Measure Spotlights|
Raw material inventory turns
This measure calculates raw material inventory turns by dividing cost of goods sold (COGS) for the year by the average value of month-end raw material inventory for the most…
-
Measure Spotlights|
Raw material inventory days of supply
This measure determines raw material inventory days of supply, which is calculated as the value of raw materials inventory divided by the "value of transfers divided by 365…
-
Measure Spotlights|
Percentage of sales orders requiring no human intervention to create, modify, or fulfill
This measure calculates the percentage of sales orders that don't require any manual intervention to create, modify, or fulfill. It is part of a set of Process Efficiency…