This measure calculates the percentage of sales orders that are received through new channels. New channels include digital or electronic channels, such as internet, electronic data interchange (EDI), and mobile platforms. It is part of a set of Process Efficiency measures that help companies optimize the performance of their "manage sales orders" process by minimizing waste and refining resource consumption.
Percentage of sales orders received through new (such as digital/electric) channels
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.