Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask Us-
Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts per $1 million revenue
This measure calculates the value of sales order line items which are not fulfilled due to production capacity or stockouts per $1 million business entity revenue. A sales…
-
Measure Spotlights|
Cycle time in hours from receipt of customer order to completing order preparation
This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…
-
Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
-
Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per process FTE
This measure calculates total cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Total cost to perform the process "operate outbound transportation" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to prepare goods for delivery from a warehouse to a receiving location, which comprises activities like the notification…
-
Measure Spotlights|
Total cost to perform the process "define logistics strategy" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to translate customer service requirements into capacity requirements and lead-time requirements; design the logistics…
-
Measure Spotlights|
Personnel cost to perform the process "operate outbound transportation" per process FTE
This measure calculates personnel cost per process full-time equivalent (FTE) employee to prepare goods for delivery from a warehouse to a receiving location, which comprises…
-
Measure Spotlights|
Return processing cycle time in days
This measure calculates the number of days (including weekends) between initial product return and final product disposition. Product return occurs when a customer…
-
Measure Spotlights|
Total cost to perform the process "plan and manage inbound material flow" per $1,000 revenue
This measure calculates total cost per $1,000 revenue to perform the process "plan and manage inbound material flow". The process "plan and manage inbound material flow" is…
-
Measure Spotlights|
Percentage of orders delivered complete and on time (aka on time in full (OTIF))
This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures…
-
Measure Spotlights|
Forecast accuracy one planning period prior to production run
Forecast accuracy compares forecasted demand to actual demand. This measure calculates it for products and/or families for markets/distribution channels one planning period…
-
Measure Spotlights|
Inventory carrying cost per $1,000 revenue
This measure calculates the amount (per $1,000 revenue) of opportunity cost/cost of capital (for the money tied up in inventory value), storage space cost, insurance, taxes,…
-
Measure Spotlights|
Number of FTEs that perform the process group "plan for and align supply chain resources" per $1 billion revenue
This measure calculates the total number of full-time equivalent employees (FTEs) per $1 billion revenue to perform the process group "plan for and align supply chain…
-
Measure Spotlights|
Total cost to perform the process group "plan for and align supply chain resources" as a percentage of total supply chain function cost
This measure calculates the percentage of the total cost of the supply chain function that goes to the process group "plan for and align supply chain resources," which…