Percentage of orders delivered complete and on time (aka on time in full (OTIF))

This measure calculates the percentage of all orders that were delivered complete and within the agreed-upon time frame. It is part of a set of Process Efficiency measures that help companies optimize the performance of their "operate outbound transportation" process by minimizing waste and refining resource consumption.

Benchmark Data


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Measure Category:
Process Efficiency
Measure ID:
Total Sample Size:
1,507 All Companies
Key Performance

Compute this Measure

Units for this measure are percent.

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Percentage of sales orders delivered complete and on time (aka on time in full (OTIF))

Key Terms

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Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.

Measure Scope

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Cross Industry (7.3.1)

  • - Plan, transport, and deliver outbound product (10360)
  • - Track carrier delivery performance (10361)
  • - Manage transportation fleet (10362)
  • - Process and audit carrier invoices and documents (10363)