Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Measure Spotlights|
Total transportation cost per $1,000 revenue
This measure calculates the total cost per $1,000 revenue of moving product from an enterprise to customer locations, including loading and unloading trucks, transporting the…
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Measure Spotlights|
Premium freight charges as a percentage of total freight charges
This measure calculates the percentage of total freight charges that are premium freight charges. Premium freight charges arise when delivery of materials is completed in an…
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Measure Spotlights|
Total transportation cost as a percentage of revenue
This measure calculates total annual transportation cost as a percentage of revenue. Transportation costs are the costs of moving product from your enterprise to customer…
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Measure Spotlights|
Percentage of total finance function FTEs allocated to the process "process customer credit"
This measure calculates the percentage of total finance function full-time equivalent employees (FTEs) allocated to evaluating customers' credit-worthiness. The finance…
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Measure Spotlights|
Number of FTEs that perform the process "operate outbound transportation" per $1 billion revenue
This measure calculates the number of full-time equivalents employees (FTEs) per $1 billion revenue who prepare the goods for delivery from a warehouse to a receiving…
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Measure Spotlights|
Number of FTEs that perform the process "plan and manage inbound material flow" per $1 billion revenue
This measure calculates the number of full-time equivalent employees (FTEs) per $1 billion revenue employed for planning, transporting, and tracking the delivery of all…
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This measure calculates the number of full-time equivalent employees (FTEs) who perform the process "plan and manage inbound material flow"—in which they plan, transport, and…
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Measure Spotlights|
Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product
This measure calculates the percentage of total logistics costs that come from physical transportation, storage, or handling of returned product. It is part of a set of…
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Measure Spotlights|
Pick-to-ship cycle time in hours for customer orders
This measure determines the average pick-to-ship cycle time in hours for customer orders. Cycle time begins when an order is released to be picked from the warehouse and…
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Unit fill rate
This measure calculates the percentage of ship-from-stock lines shipped within 24 hours of order receipt, calculated as number of units shipped within 24 hours of order…
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Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue
This measure calculates the total value of all sales order line items that were not fulfilled due to lack of product availability. as a percentage of revenue. A sales order…
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Measure Spotlights|
Value of sales order line items not fulfilled due to production capacity or stockouts per $1 million revenue
This measure calculates the value of sales order line items which are not fulfilled due to production capacity or stockouts per $1 million business entity revenue. A sales…
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Cycle time in hours from receipt of customer order to completing order preparation
This measure calculates the average customer order processing time in hours to receive and prepare an order for selection. It is a Cycle Time measure that helps companies…
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Measure Spotlights|
Customer shipment to delivery cycle time in days
This measure calculates the cycle time in days from when the product is shipped until it ends with customer delivery and acceptance. It is a Cycle Time measure that helps…
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Measure Spotlights|
Inventory accuracy
This measure calculates average inventory accuracy, which is the absolute value of the sum of the variance between physical inventory and perpetual inventory (i.e. inventory…