You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements

Published On:
October 22, 2018
Authored By:
Bobbi O’Connell and Lynda Braksiek, Rockwell Collins
Members-Only Content:

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how Rockwell Collins embarked on a collaborative journey to address gaps in role clarity, process confusion, training, onboarding, knowledge transfer of subject matter experts, and engagement by combining three key disciplines for success: process management, knowledge management, and change management.

This is a copy of the presentation; click here for the summary.

Also found in Presentations from APQC's 2018 Process Performance Management Conference
Type:
Presentation Slides
Topics:
Process and Performance Management, Process, KM Tools and Approaches, KM Strategy, Content Management, Change Management, Business Process Management (BPM)
Industries:
Aerospace

Related Resources