APQC's Glossary of Contact Center Terms Facebook LinkedIn Twitter Email Published On: May 08, 2014 Authored By: APQC Public Content: View Now The following glossary defines the common terms and concepts associated with contact centers. Folder Also found in Contact Centers: Current State Type: Tools & Templates Topics: Customer-focused Processes and Functions, Customer Service, Customer Satisfaction, Customer Retention, Contact Centers
Data and Measures Engagement and Retention: Survey Results Snapshot for the Retail and Wholesale Industry June 29, 2023 Lock