As the APQC annual conference approaches, it’s an exciting time for me, the APQC team, and our members and clients to gather and immerse ourselves in knowledge and process management. The conference promises valuable insights and connections, and I’m here to help you prepare for this enriching…

Interview with APQC 2023 Conference Keynote Speaker Dr. Shimi Kang. Learn more about APQC’s 2023 Conference and register today to hear more insights from Dr. Shimi Kang and delve more deeply into people, process, and knowledge.    At first glance, concepts like play and self-…

In APQC’s 2023 Knowledge Management Priorities and Predictions Survey Report, we learned that knowledge management experts and practitioners who responded to our survey are optimistic about KM’s outlook. Sixty-six percent say KM is gaining ground, up from 50 percent last year. As knowledge…

A good content management process will not have long-term success without alignment to and integration in business processes and a governance that ensures accountability and adherence to processes and policies.  For over 2 decades, I have engaged with APQC’s members and clients to put in…

I think that the entire 21st century has been preparing us for “what’s next”. Right before the turn of the century in 1999, Y2K helped us see the unorganized state of our data, records, and information.  Even with lacking technology, organizations met the task and transitioned to the next…

While the entrance into the current state seemed abrupt, coming out of the pandemic appears to be at a slower pace. It is not too soon to begin thinking about “what’s next?” What will we do as we exit this period in our lives?  What will be our strategy for keeping knowledge on top of mind…

In the last couple of weeks, the on-going theme I hear from APQC’s members, clients, and staff is “we are just trying to get back to normal”. While I don’t think anyone is feeling normal yet, I am seeing how quickly we are embracing the “new normal” that has been thrust upon us. And underlying all…

It seems that we all have a lot of things disrupting our working hours: mergers and acquisitions, new organizational structures (with new bosses) being put in place and, yes, emerging technologies. And, it seems as if they all are happening at once.   I’d like to say to my fellow KMers…

Last month, I had the honor of recognizing 13 of the best KM programs in the world at APQC’s 2019 KM Conference. These organizations worked their way through APQC’s evidence-based assessment for KM and submitted their data to be benchmarked against the 12 categories of KM capabilities. There were…

I have asked KM leaders what their main objective is for implementing KM.  And, overwhelmingly, the #1 response is to “change the culture of the organization.”  Really?  You want KM to take on culture change?  Some years ago, APQC brought together a group of leading…