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How Do You Create a Shared KM and Process Roadmap?
Process and knowledge management (KM) teams often have different personalities. Process people are more linear thinkers focused on the straightest path to a given outcome, whereas KM people tend to be more freeform and value the journey as much as the destination. But one thing these groups have in…
Why Strategic Initiatives Need Process Management
In a recent blog on the ways process supports the organization, we discussed its role in operational improvements. Today we will discuss the second most common way that process teams support their organizations: strategic initiatives. Supporting strategic planning and the execution of its…
How Do You Manage Supplier Risk? Via Business Continuity Planning
The best time to build a business continuity plan was before the COVID-19 pandemic, but the second-best time is now. Your organization—and especially your procurement team—should be armed with a robust, actionable business continuity plan that they’re continually refining and improving to prepare…
Keys to Making Your Process Journey a Success
Establishing a new program or driving a culture of process and improvement can be daunting. Not only is embedding something new a marathon, but it’s also easy for teams to get derailed or lose momentum. Luckily, teams don’t have to embark on their journeys alone. They can learn what works and how…
Why Finance Talent Should Matter—To Everyone
In 2025, Will Your Business Have the Finance Talent It Needs? If you don’t work in the finance function, you might think that this question isn’t relevant to you—but you’d be wrong. This question should matter to you (and everyone who works in an organization) because what’s happening with…
Seven Key Factors to Manage Process Maturity
Recently a question has arisen about the difference between business process management (BPM) maturity and process maturity? And do they use the same domains or elements to measure health and maturity? In previous blogs, we discussed the Seven Tenet of Process Management, which focuses on BPM…
9 Ways to Build a Lasting KM Program
Leading an enterprise KM initiative can be daunting, but it helps to connect with those who have done it successfully. Earlier this month, I sat down with five KM veterans to learn the secrets to their success. Juanita Coyle, CT1 KMSO, U.S. Navy Ian Pfaff, CKO, U.S. Army Training and…
3 Key Lessons APQC Members Taught Us About Organizational Culture
‘Organizational culture’ is a difficult concept to pin down. It defies easy measurement, includes elements that are implicit or unspoken, and often evolves in ways that organizations never planned. But in the face of disruptions like COVID-19, trends like the Great Resignation, and commitments to…
No, We Really Don't Hate HR
Popular opinion has not been kind to HR. Over the years, HR has been described as the policy police, paper pushers, corporate protectors, planners of pointless interruptions, and most extremely, as an entity to be avoided at all costs. It seems that negative headlines about the HR function…
Myriad of Ways Process Supports Business Goals
Amid the widespread changes of the last few years, organizations have a higher-level of understanding of the value process and performance management disciplines provide. Particularly the ability to create clarity around how work gets accomplished, fix broken processes, engage people in change, and…