The APQC Blog
All Posts
5 Virtual Collaboration Tools You Might Not (But Should) Know
APQC’s research on virtual collaboration shows that the biggest challenges are about people and processes—not the technology itself. That said, there are some really innovative and useful virtual collaboration tools out there. To get a pulse on the latest tech toys (and of much more, of course), I…
How Do You Keep Hybrid Virtual Meetings Engaging?
Employees have been complaining about painful and pointless meetings for decades. Now that most of us are engaging in hybrid virtual meetings (where some people gather in a conference room and others join in remotely), those complaints are multiplying and growing louder. Why? It’s so easy to…
3 Ideas for Better Storytelling in Knowledge Management
Storytelling is the number-one way to get people to participate in knowledge management (KM). Most of the time, you can’t force people to “do KM”—and even when you can use requirements and performance goals to make KM a must-do, that’s usually not enough. KM teams need to find and promote stories…
How Do you Explain Collaboration?
Like most of us, I truly believe that 2021 will be a better year than last. It has to be, right? But we’re going to have to work for it, and I think collaboration will be the key. In 2020, there was some good collaboration, like the collaboration that led to COVID vaccines, but a lot more of the…
What is At-risk Knowledge?
At-risk knowledge is unique knowledge and skills that might be lost due to changes in workforce demographics, projects, and/or technologies. When most people think about at-risk knowledge, they think employees that are up for retirement. Retirement is a huge driver of knowledge loss, and…
What is Critical Knowledge?
Critical knowledge is knowledge that is valuable and durable enough to offer a sustainable, competitive advantage that justifies the cost of retaining it and transferring it from employee to employee. What critical knowledge looks like is different for every organization, and that’s a big reason…
The Best Knowledge Management Tools to Thrive During COVID-19
What are the best knowledge management tools to thrive during COVID-19? Collaboration platforms are the best-fit tools for our new normal of virtual work and fast-changing business needs. Collaboration platforms allow employees to share information, ask questions, and communicate with each other…
How KM Can Help Organizations Cope with Covid-19 Disruption
Given the rapid pace of technology change, the growing frequency of mergers and acquisitions, and the introduction of new business models, we at APQC expected disruption to be a major theme for 2020. But like everyone else, we did not expect that a global pandemic would upend businesses around the…
How to Foster a KM Culture
Culture is a powerful driver of knowledge management. All KM approaches are social activities in one way or another. Clearly, approaches like communities of practice and lessons learned work best when people trust and value each other. Even when someone searches for and leverages KM content on…
How to Speed Up Knowledge Management Results
It takes time for all knowledge management (KM) programs to ramp up to the highest levels of performance, but there are ways to launch faster and speed up results. Whether your KM program is at the starting line or trying to catch up on the next lap, here’s how to move fast and go far. …