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Process Failure is Everywhere and You Don't Even Realize It
Process failure is everywhere. Entire industries and methodologies have grown around trying to resolve obvious failures in business processes, from reducing cycle time to eliminating waste. But what about process failures with less obvious causes? What about processes that you don’t even know are…
PCF® Office Hours Recap: You Asked, We Answered
We are constantly re-evaluating things here at APQC, always trying to find the best way to serve our members. We recently created APQC’s Process Classification Framework (PCF)® Office Hours and with two sessions under our belt, we took some time to think about ways to engage even more people. These…
Putting Consistency into Your Processes: Process Definitions are Here!
After all these years it’s finally here! You may have heard that APQC is adding definitions to the process framework. If you haven’t, go take a quick peek at the blog post where I announced their development. I put lots of information in there about why we did it and the history of definitions…
Business Process Definitions Matter, So We Made Them Better
Business Process Definitions – providing lots of additional value to framework creators and maintainers. One of the most valued features of APQC’s Process Classification Framework® (PCF) is that it clearly defines business processes in a way that most people quickly understand. The simplicity of…
Desperately Seeking Benchmarking in Process Management?
The excitement around the APQC offices is reaching a fever pitch. It's the kind of excitement you feel the night before a day you just know is going to be a great one. Maybe you're going to show off your sweet new coffee mug with a clever one-liner written on it. Maybe you have an awesome…
How Does MosaiQ Help Manage?
I’m going to get a little personal here. And no, that doesn’t mean that I’m going to share family pictures from the recent holiday celebrations, or my innermost dreams and desires. I am, however, going to let you in on a little bit of the reason as to why we wanted to develop MosaiQ™, and what it…
Putting Performance Management into the Flow of Work
If you’re like me, or any of the other folks responsible for running some part of a growing concern, you probably spend a lot of time in performance dashboards like this one. Traditional Performance Dashboard I hate files like this. I hate them because they feel so… disconnected. I…
Where Does APQC Get It?
Hey folks, Tesmer here. We’ve been super busy this year working on great things for you in the Process Classification Framework®(PCF) world, including updates to all of the industry specific frameworks, a brand new cross-industry framework, and MosaiQTM PCF v7.0.0 was a huge undertaking and…
Long Awaited PCF Updates Have Arrived
It’s time to update the Process Classification Framework® (PCF)! As the steward of the world’s most frequently downloaded process framework – with over 100,000 downloads a year – APQC is accountable to you, the process framework consuming public to keep the PCF up to date. This year’s changes are…
Better Benchmarking Through The Process Classification Framework
Over the years thousands of people around the world have downloaded APQC's Process Classification Framework® (PCF) . Most of them have a clear problem they're trying to solve, while others are just curious or are doing research. One thing we have clearly understood over time is generally what…