APQC and other thought leaders have long touted the potential benefits of using analytics to become more data driven. And, for the most part, organizations seem to agree. In fact, more than three-quarters of respondents to a recent APQC poll report that their organization has invested in an…

There are lots of do’s and don’ts in the supply chain world and as a brand new member of the supply chain management team here at APQC, I thought that I would give a few examples of what NOT to do. Don’t be a dunce by doing it by yourself. Chances are someone has run into a similar problem to…

The days of staying at a company until retirement is now a foreign concept to many people—most of all, millennials. We know that millennials are more likely than any previous generation to switch jobs and that six in 10 millennials are open to new job opportunities. This is a great cause of…

As those of you who follow me on Twitter—@MSIMS_APQC—might know, I recently attended the Predictive Analytics World for Business conference in New York. APQC sponsored the event, so technically I was there on “official business,” but, in reality, I was there to geek out with everybody else…

APQC spoke to Andrew Spanyi about digital transformation, why it’s so challenging and how organizations can do it well. Andrew Spanyi was a keynote speaker at APQC’s 2017 Process Conference. He coaches process owners and provides guidance on centers of excellence (CoE). Andrew’s contribution to…

With Halloween approaching, we started talking about the ideas of fear and process management, which lead to someone posing the question, “what’s the scariest process management nightmare?” Yes, we really are that geeky—bear with me. This, as one could expect, led us down the rabbit hole of what…

It’s hard to believe it’s only been ten months since my first data and analytics pilgrimage, but it’s true. I’ve learned a great deal about data and analytics since that time, both through my research and my personal interactions with people in the field. From my experience (and APQC research…

What a strange phenomenon this concept of “adulting” is. Have you heard about this? Basically, avid social media users (read: millennials) are posting updates about or photos of themselves’ partaking in activities that are characteristic of adulthood and then tagging those posts with the term “…

Amazon.  The Behemoth of Booksellers.  The Disruptor of Retail.   The Patron Saint of the US Postal Service (their Prime saved USPS’s bacon). Amazon. The Paragon of Predictive Analytics.  The Role Model of Recommendation Systems. Given Amazon’s obsession with data and…

As many of you know by now, I’m the proud parent of a high school student, with all the joys and frustrations that entails. I was recently struck with how much being a parent is like managing a business. Think about it. There are: performance measures to monitor—grades and standardized…