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Top 10 List: Knowledge Management in 2015
Every December I take a close look at the most popular APQC knowledge management content for that year. In part, this is just a fun exercise to see what resonated with our audience. But it also gives me ideas for where KM is headed, what topics and formats people are most hungry for, and what we…
Best Free Knowledge Management Tools
Here at APQC, we find that a lot of organizations aren’t sure where to start when it comes to knowledge management. They want to develop a strategy to improve the flow of knowledge through their business processes, but as newcomers, it’s easy for them to get lost in all the specialized terminology…
Knowledge Transfer Is a Process, Not An Event
Below is a video made by Carrie Tracy, senior knowledge manager at RelayHealth (McKesson Corporation), previewing her breakout session at the 2015 APQC Process Conference October 29-30. In this great cartoon, she gives a sneak peak of her session, including the concerted process design that has…
Benefits and Challenges of Enterprise Search in Knowledge Management
Anyone following APQC’s recent content management research knows that an excellent enterprise search capability—one that surfaces the best content, conversations, and experts for a given query—is essential for organizations that want to maximize the value of their knowledge assets. In this…
Knowledge Management Maturity Model Resources, Examples, and Tools
Earlier this week, I received a question through APQC’s Ask Us service from a member who wanted to read more about organizations that have achieved level 4 or 5 on APQC’s Levels of Knowledge Management Maturity scale. I get asked this question at least a few times every month, so I thought it would…
6 Surprises about the Future of Work
Something that surprised me at APQC’s 2015 Knowledge Management Conference was the audience reaction to six “future of work” trends futurist Andy Hines shared during his keynote. Andy described six potential surprises on the horizon, from generational shifts in the workplace to the rise of machine…
What Is the Key to Building a KM Program from the Ground Up? Find the Pain
APQC recently talked to Beth Houlis, manager, knowledge management and information technology at Liberty Mutual Insurance, about the challenges her organization faced in building a knowledge management program from the ground up. Beth discusses the keys to making a business case, getting funding,…
Why Boeing Focused on Behaviors, Not Tools, When Building Its KM Strategy
APQC recently spoke to Jyoti Patel, knowledge management strategist at Boeing, about how Boeing merged two organizations and developed common processes, knowledge management capabilities, and data system architectures while also designing a knowledge management strategy that emphasizes behaviors…
Don’t Let Your KM Program Get Lost on a Bad Roadmap
This Sunday is National Read a Roadmap Day in the United States—an unofficial holiday that encourages people to pull out an old-school paper map, plot a route, and go on a little adventure. Applying this idea to a business context, I thought it would be a good moment to share APQC’s Interactive…
Why New KM Initiatives Need To Be Simple or People Won’t Stay Engaged
APQC recently talked to Adil Ahmed, Director, Information Architecture and Knowledge Systems at the Bristow Group, about the KM program the Bristow Group launched in 2012 to improve team collaboration, expertise location, content management, and employee engagement. Adil will be leading a…