More than half of workers in the United States feel the need to develop skills. But, fewer than a quarter of U.S. workers feel that their employer is providing the kind of formal training that would help them develop their skills. These survey findings were released last week by consulting company…

Whew! APQC's 2011 process conference was a huge success. We hosted some fantastic presenters who shared information that people could actually go home and use. You can view the presentations in our 2011 Process Management Conference Presentations and Slides collection. Great stuff in there.…

Free lunch, on-site gym, relaxed dress, and complimentary massages—right? Recently, APQC was identified as a top place to work. Based on the results of our 2011 employee survey, Workplace Dynamics designated APQC as meeting their national standard for top workplaces. But what does this mean?…

At APQC we’re having our own version of a Black Friday sale on one of our most popular reports. Through November, nonmembers can purchase an electronic version of Reverse Logistics: Backward Practices That Matter at the discounted price of $99! (As always, APQC members can download a copy of the…

It's great to be at APQC in Houston right now! Those of you who aren't here… well… you're missing out. First of all, Houston weather is perfect this time of year. When the rest of North America starts shivering, we venture outside to enjoy temperate perfection. And if it happens to rain, no problem…

Here are some of the newest additions to APQC's bookshelf. All are free to APQC members and available for purchase by everyone else.  Business Excellence: Using Process Frameworks and Reference Models to Get Real Work Done Financial Management: Effectively Managing Risk Across the…

Last month, APQC published its newest KM report, Engagement and Participation for Knowledge Sharing and Collaboration. In the report, our research team outlines 17 best practices for engaging employees in KM and encouraging them to embrace KM tools and approaches. For me, the most fascinating…

  Anyone who has spent any time in entry-level business classes knows the adage, “if you don’t measure it, you can’t manage it.” It’s a pretty wise adage, and from a very systematic perspective, it’s right. Without knowledge of process performance, attempting to change is akin to rearranging…

Think of the gamut of process management capabilities required to get real work done. Now imagine if you only had paper and pen, filing cabinets, the postal service (for normal communications) or a very expensive overnight delivery service for items needing rapid attention. More time would be spent…

In my last blog post I wrote about how HR shared service centers can be a powerful vehicle for perfecting HR operations—containing work force costs, speeding work force transactions, and delivering exceptional HR customer service. In this blog post, I want to talk about another strategy for…