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Benchmarks That Really Matter in IT


Benchmarking continues to be a top tool used by leadership teams to support decision making. Organizations continually strive to leverage IT to support and align core business activities such as strategic planning, process improvement efforts, and budgeting. IT clearly supports strategic…

Ten Barriers to Enterprise Knowledge Sharing


One of the biggest mistakes that KM programs make is not identifying and systematically addressing the obstacles that block employees from contributing, accessing, and reusing knowledge. And APQC research has found the first step in developing an effective KM change management strategy is…

Knowledge Management Demystified


There’s no need to be intimidated by the seemingly endless complexities of knowledge management (KM). Undoubtedly, APQC has published countless resources on the subject so it’s understandable if you may feel a bit overwhelmed by the amount of content available. To demystify KM and get a handle…